RETURNS OR EXCHANGES

Thank you for shopping at tentoria.online! We are committed to providing you with quality products and services. If you are not satisfied with your tent, our refund policy is designed to provide you with better protection.

Refund Request Period: You have 14 days from the date you received your item to submit a refund request. Please ensure you contact us within this period.

Refund Requirements:

All returned tents must be in their original condition, including unopened packaging and all accessories.

If a manufacturing defect develops during use, please contact us within 14 days of receipt and we will prioritize your request.

To ensure a smooth refund process, please provide proof of purchase and relevant order information.

Refund Process:

Please contact us via our customer service email or phone to explain the reason for the refund and obtain a return authorization.

Follow our customer service instructions and ship the item to our designated address at your expense (except for returns due to defects).

Once we receive and inspect the returned item, the refund will be processed within 2 business days and the funds will be credited back to the original source. Special Circumstances: For refund requests due to shipping damage or incorrect orders, we will cover the shipping costs and provide a replacement.

Your satisfaction is our top priority. If you have any questions or need further assistance, please feel free to contact our customer service team.

Thank you for your trust and support of tentoria.online! We look forward to providing you with the best equipment and service for your outdoor adventures.